On June 14, 2016 HP announced a worldwide voluntary safety recall and replacement program in cooperation with various government regulatory agencies, for certain notebook computer batteries.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.

HP’s primary concern is for the safety of our customers. HP will provide a replacement battery for each verified, eligible battery, at no cost.

If you have an HP notebook contact us  come by our branch to check with the HP Dealer Benchmark if your notebook model belongs to the affected models.